Effective Date: January 10, 2024
At StyleGuard Glasses, customer satisfaction is our top priority. We understand that situations may arise where you need to return a product, and we aim to make this process as simple and transparent as possible. Please read the following policy carefully.
1. Initiation of Returns
1.1. To initiate a return, contact our customer support at [email protected]. Please provide your order number, the reason for the return, and any relevant details.
1.2. Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
2. Eligibility for Returns
2.1. Products eligible for return must be in their original condition, including the original packaging, tags, and accessories.
2.2. Returns are accepted within 30 days from the date of purchase.
3. Return Shipping
3.1. Customers are responsible for the cost of return shipping.
3.2. We recommend using a trackable shipping service to ensure the safe return of the product.
4. Refund Process
4.1. Refunds will be issued once we receive and inspect the returned product.
4.2. Refunds will be processed to the original payment method used during the purchase.
5. Non-Returnable Items
5.1. Certain items are non-returnable, including:
- Products damaged due to customer mishandling.
- Products with missing parts or accessories.
- Products not in their original condition.
6. Exchange Policy
6.1. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Products
7.1. In the rare event that you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or a refund.
8. Contact Information
If you have any questions or concerns regarding our refunds and returns policy, please contact us at [email protected] or write to us at 1234 Sycamore Drive.
9. Changes to the Policy
StyleGuard Glasses reserves the right to update or modify this refunds and returns policy at any time. Changes will be effective immediately upon posting on the website.
Thank you for choosing StyleGuard Glasses. We appreciate your trust in our products and services.